Customer satisfaction with co-created hospitality services: Regulatory focus orientation and positive disconfirmation

New enhancements that foster more customer-focused services, such as the co-creation of hotel service offerings with hotel guests, have changed the conventional thinking in the hospitality industry. In this regard, the current study contributes to the understanding of the effect of co-creation on cu...

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Veröffentlicht in:	Journal of vacation marketing 2022-10, Vol.28 (4), p.510-523
Hauptverfasser:	Kuzgun, Ebru, Altinigne, Nesenur, Arıkan, Esra
Format:	Artikel
Sprache:	eng
Schlagworte:	Customer satisfaction Customer services Hospitality industry Hotels & motels
Online-Zugang:	Volltext
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