Motivating Process Compliance Through Individual Electronic Monitoring: An Empirical Examination of Hand Hygiene in Healthcare

The design and use of standard processes are foundational recommendations in many operations practices. Yet, given the demonstrated performance benefits of standardized processes, it is surprising that they are often not followed consistently. One way to ensure greater compliance is by electronicall...

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Veröffentlicht in:	Management science 2017-05, Vol.63 (5), p.1563-1585
Hauptverfasser:	Staats, Bradley R., Dai, Hengchen, Hofmann, David, Milkman, Katherine L.
Format:	Artikel
Sprache:	eng
Schlagworte:	Compliance Discontinued Electronic monitoring Electronic surveillance empirical operations Hand washing Health care Health care industry Hygiene Investigations Management Methods process compliance Psychological aspects Radio frequency identification
Online-Zugang:	Volltext
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