Research on Influential Factors of Satisfaction for Residents in Unit Communities—Taking Ningbo City as an Example

Community governance is the foundation of social governance and a guarantee for modernizing the national governance system and capacity. Residents’ satisfaction with community governance is an important factor in measuring community governance level. Based on similar related literature and practical research analysis, 18 influencing factors of community governance residents’ satisfaction were extracted from four dimensions. Through the principal component analysis of social science statistical software, 16 key influencing factors were finally selected, and six regression models were analyzed and compared. Further, they clarified the influence of various dimensions on residents’ satisfaction with community governance. Further analysis and research on the model show that community governance service, community education and community interpersonal communication are significantly positively correlated with residents’ satisfaction with community governance. Although participation in community governance as a single influencing factor has no significant effect in this study, it can also positively and significantly affect residents’ satisfaction with community governance under the joint action of community education and community interpersonal communication. Therefore, from the aspects of improving the service level of community governance, enhancing the participation of community governance in multiple ways, giving full attention to the role of community education and shaping the new model of community communication, a more realistic evaluation system of community governance residents’ satisfaction is designed.