Privatization in Rural Water Supply and Customer Satisfaction: An Empirical Case Study in Vietnam
This article investigates the private sector participation in investment, management, and operation in rural water supply schemes in Vietnam. Different organizations manage rural water supply facilities, including the private sector, public sector, and others. This paper aims to compare the differen...
Gespeichert in:
| Veröffentlicht in: | Sustainability 2022-05, Vol.14 (9), p.5537 |
|---|---|
| Hauptverfasser: | , , |
| Format: | Artikel |
| Sprache: | eng |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| container_end_page | |
|---|---|
| container_issue | 9 |
| container_start_page | 5537 |
| container_title | Sustainability |
| container_volume | 14 |
| creator | Anh, Nguyen Tuan Dung, Nguyen Huu Thu, Dao Thi |
| description | This article investigates the private sector participation in investment, management, and operation in rural water supply schemes in Vietnam. Different organizations manage rural water supply facilities, including the private sector, public sector, and others. This paper aims to compare the different characteristics affecting user satisfaction of water supply facilities managed by the private sector and the remaining sectors. An ordered logit model was utilized for calculation with the data collected from semi-structure questionnaires with 1200 households using water from rural water supply systems managed by different sectors in Vietnam. The results indicate that the water-user satisfaction with rural water supply projects managed by the private sector is higher than that in other sectors (community, cooperative, commune people’s committee), whereas there is no significant difference in customer satisfaction between systems managed by the public sector and the private sector (enterprise, private management). The water availability and quality of schemes greatly influence the customer satisfaction. Findings from this study provide considerable information for the private sector on how to improve the management and operation of water supply systems efficiently through customer satisfaction assessment. |
| doi_str_mv | 10.3390/su14095537 |
| format | Article |
| fullrecord | <record><control><sourceid>proquest_cross</sourceid><recordid>TN_cdi_proquest_journals_2663126117</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>2663126117</sourcerecordid><originalsourceid>FETCH-LOGICAL-c1407-3e77961d03689bbfa86e9b520beaa52ed0a4947f324ab3108e72ce5336e29f7a3</originalsourceid><addsrcrecordid>eNpNkNtKxDAQhoMouOje-AQB74RqkmmTjXdLWQ-woLgeLsu0TSHL9mDSCOvTm7KCDgwzDN_8M_yEXHB2DaDZjQ88ZTrLQB2RmWCKJ5xl7Phff0rm3m9ZDACuuZwRfHb2C0f7HbPvqO3oS3C4ox84Gkc3YRh2e4pdTfPgx76dZpH0DVYTf0uXHV21g3W2iks5ekM3Y6j3k9C7NWOH7Tk5aXDnzfy3npG3u9Vr_pCsn-4f8-U6qeLXKgGjlJa8ZiAXuiwbXEijy0yw0iBmwtQMU52qBkSKJXC2MEpUJgOQRuhGIZyRy4Pu4PrPYPxYbPvguniyEFICF5JzFamrA1W53ntnmmJwtkW3LzgrJheLPxfhB8ffY-k</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>2663126117</pqid></control><display><type>article</type><title>Privatization in Rural Water Supply and Customer Satisfaction: An Empirical Case Study in Vietnam</title><source>Elektronische Zeitschriftenbibliothek - Frei zugängliche E-Journals</source><source>MDPI - Multidisciplinary Digital Publishing Institute</source><creator>Anh, Nguyen Tuan ; Dung, Nguyen Huu ; Thu, Dao Thi</creator><creatorcontrib>Anh, Nguyen Tuan ; Dung, Nguyen Huu ; Thu, Dao Thi</creatorcontrib><description>This article investigates the private sector participation in investment, management, and operation in rural water supply schemes in Vietnam. Different organizations manage rural water supply facilities, including the private sector, public sector, and others. This paper aims to compare the different characteristics affecting user satisfaction of water supply facilities managed by the private sector and the remaining sectors. An ordered logit model was utilized for calculation with the data collected from semi-structure questionnaires with 1200 households using water from rural water supply systems managed by different sectors in Vietnam. The results indicate that the water-user satisfaction with rural water supply projects managed by the private sector is higher than that in other sectors (community, cooperative, commune people’s committee), whereas there is no significant difference in customer satisfaction between systems managed by the public sector and the private sector (enterprise, private management). The water availability and quality of schemes greatly influence the customer satisfaction. Findings from this study provide considerable information for the private sector on how to improve the management and operation of water supply systems efficiently through customer satisfaction assessment.</description><identifier>ISSN: 2071-1050</identifier><identifier>EISSN: 2071-1050</identifier><identifier>DOI: 10.3390/su14095537</identifier><language>eng</language><publisher>Basel: MDPI AG</publisher><subject>Cost control ; Customer satisfaction ; Data collection ; Efficiency ; Households ; Infrastructure ; Logit models ; Participation ; Performance evaluation ; Private sector ; Privatization ; Public sector ; Quality of service ; Rural areas ; Sanitation ; Sustainability ; User satisfaction ; Water availability ; Water conveyance ; Water quality ; Water supply ; Water supply systems</subject><ispartof>Sustainability, 2022-05, Vol.14 (9), p.5537</ispartof><rights>2022 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c1407-3e77961d03689bbfa86e9b520beaa52ed0a4947f324ab3108e72ce5336e29f7a3</citedby><cites>FETCH-LOGICAL-c1407-3e77961d03689bbfa86e9b520beaa52ed0a4947f324ab3108e72ce5336e29f7a3</cites><orcidid>0000-0001-7737-4922 ; 0000-0001-9843-3346</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>315,782,786,27933,27934</link.rule.ids></links><search><creatorcontrib>Anh, Nguyen Tuan</creatorcontrib><creatorcontrib>Dung, Nguyen Huu</creatorcontrib><creatorcontrib>Thu, Dao Thi</creatorcontrib><title>Privatization in Rural Water Supply and Customer Satisfaction: An Empirical Case Study in Vietnam</title><title>Sustainability</title><description>This article investigates the private sector participation in investment, management, and operation in rural water supply schemes in Vietnam. Different organizations manage rural water supply facilities, including the private sector, public sector, and others. This paper aims to compare the different characteristics affecting user satisfaction of water supply facilities managed by the private sector and the remaining sectors. An ordered logit model was utilized for calculation with the data collected from semi-structure questionnaires with 1200 households using water from rural water supply systems managed by different sectors in Vietnam. The results indicate that the water-user satisfaction with rural water supply projects managed by the private sector is higher than that in other sectors (community, cooperative, commune people’s committee), whereas there is no significant difference in customer satisfaction between systems managed by the public sector and the private sector (enterprise, private management). The water availability and quality of schemes greatly influence the customer satisfaction. Findings from this study provide considerable information for the private sector on how to improve the management and operation of water supply systems efficiently through customer satisfaction assessment.</description><subject>Cost control</subject><subject>Customer satisfaction</subject><subject>Data collection</subject><subject>Efficiency</subject><subject>Households</subject><subject>Infrastructure</subject><subject>Logit models</subject><subject>Participation</subject><subject>Performance evaluation</subject><subject>Private sector</subject><subject>Privatization</subject><subject>Public sector</subject><subject>Quality of service</subject><subject>Rural areas</subject><subject>Sanitation</subject><subject>Sustainability</subject><subject>User satisfaction</subject><subject>Water availability</subject><subject>Water conveyance</subject><subject>Water quality</subject><subject>Water supply</subject><subject>Water supply systems</subject><issn>2071-1050</issn><issn>2071-1050</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2022</creationdate><recordtype>article</recordtype><sourceid>ABUWG</sourceid><sourceid>AFKRA</sourceid><sourceid>AZQEC</sourceid><sourceid>BENPR</sourceid><sourceid>CCPQU</sourceid><sourceid>DWQXO</sourceid><recordid>eNpNkNtKxDAQhoMouOje-AQB74RqkmmTjXdLWQ-woLgeLsu0TSHL9mDSCOvTm7KCDgwzDN_8M_yEXHB2DaDZjQ88ZTrLQB2RmWCKJ5xl7Phff0rm3m9ZDACuuZwRfHb2C0f7HbPvqO3oS3C4ox84Gkc3YRh2e4pdTfPgx76dZpH0DVYTf0uXHV21g3W2iks5ekM3Y6j3k9C7NWOH7Tk5aXDnzfy3npG3u9Vr_pCsn-4f8-U6qeLXKgGjlJa8ZiAXuiwbXEijy0yw0iBmwtQMU52qBkSKJXC2MEpUJgOQRuhGIZyRy4Pu4PrPYPxYbPvguniyEFICF5JzFamrA1W53ntnmmJwtkW3LzgrJheLPxfhB8ffY-k</recordid><startdate>20220505</startdate><enddate>20220505</enddate><creator>Anh, Nguyen Tuan</creator><creator>Dung, Nguyen Huu</creator><creator>Thu, Dao Thi</creator><general>MDPI AG</general><scope>AAYXX</scope><scope>CITATION</scope><scope>4U-</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>AZQEC</scope><scope>BENPR</scope><scope>CCPQU</scope><scope>DWQXO</scope><scope>PIMPY</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><orcidid>https://orcid.org/0000-0001-7737-4922</orcidid><orcidid>https://orcid.org/0000-0001-9843-3346</orcidid></search><sort><creationdate>20220505</creationdate><title>Privatization in Rural Water Supply and Customer Satisfaction: An Empirical Case Study in Vietnam</title><author>Anh, Nguyen Tuan ; Dung, Nguyen Huu ; Thu, Dao Thi</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c1407-3e77961d03689bbfa86e9b520beaa52ed0a4947f324ab3108e72ce5336e29f7a3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2022</creationdate><topic>Cost control</topic><topic>Customer satisfaction</topic><topic>Data collection</topic><topic>Efficiency</topic><topic>Households</topic><topic>Infrastructure</topic><topic>Logit models</topic><topic>Participation</topic><topic>Performance evaluation</topic><topic>Private sector</topic><topic>Privatization</topic><topic>Public sector</topic><topic>Quality of service</topic><topic>Rural areas</topic><topic>Sanitation</topic><topic>Sustainability</topic><topic>User satisfaction</topic><topic>Water availability</topic><topic>Water conveyance</topic><topic>Water quality</topic><topic>Water supply</topic><topic>Water supply systems</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Anh, Nguyen Tuan</creatorcontrib><creatorcontrib>Dung, Nguyen Huu</creatorcontrib><creatorcontrib>Thu, Dao Thi</creatorcontrib><collection>CrossRef</collection><collection>University Readers</collection><collection>ProQuest Central (Alumni Edition)</collection><collection>ProQuest Central UK/Ireland</collection><collection>ProQuest Central Essentials</collection><collection>ProQuest Central</collection><collection>ProQuest One Community College</collection><collection>ProQuest Central Korea</collection><collection>Access via ProQuest (Open Access)</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><jtitle>Sustainability</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Anh, Nguyen Tuan</au><au>Dung, Nguyen Huu</au><au>Thu, Dao Thi</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Privatization in Rural Water Supply and Customer Satisfaction: An Empirical Case Study in Vietnam</atitle><jtitle>Sustainability</jtitle><date>2022-05-05</date><risdate>2022</risdate><volume>14</volume><issue>9</issue><spage>5537</spage><pages>5537-</pages><issn>2071-1050</issn><eissn>2071-1050</eissn><abstract>This article investigates the private sector participation in investment, management, and operation in rural water supply schemes in Vietnam. Different organizations manage rural water supply facilities, including the private sector, public sector, and others. This paper aims to compare the different characteristics affecting user satisfaction of water supply facilities managed by the private sector and the remaining sectors. An ordered logit model was utilized for calculation with the data collected from semi-structure questionnaires with 1200 households using water from rural water supply systems managed by different sectors in Vietnam. The results indicate that the water-user satisfaction with rural water supply projects managed by the private sector is higher than that in other sectors (community, cooperative, commune people’s committee), whereas there is no significant difference in customer satisfaction between systems managed by the public sector and the private sector (enterprise, private management). The water availability and quality of schemes greatly influence the customer satisfaction. Findings from this study provide considerable information for the private sector on how to improve the management and operation of water supply systems efficiently through customer satisfaction assessment.</abstract><cop>Basel</cop><pub>MDPI AG</pub><doi>10.3390/su14095537</doi><orcidid>https://orcid.org/0000-0001-7737-4922</orcidid><orcidid>https://orcid.org/0000-0001-9843-3346</orcidid><oa>free_for_read</oa></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 2071-1050 |
| ispartof | Sustainability, 2022-05, Vol.14 (9), p.5537 |
| issn | 2071-1050 2071-1050 |
| language | eng |
| recordid | cdi_proquest_journals_2663126117 |
| source | Elektronische Zeitschriftenbibliothek - Frei zugängliche E-Journals; MDPI - Multidisciplinary Digital Publishing Institute |
| subjects | Cost control Customer satisfaction Data collection Efficiency Households Infrastructure Logit models Participation Performance evaluation Private sector Privatization Public sector Quality of service Rural areas Sanitation Sustainability User satisfaction Water availability Water conveyance Water quality Water supply Water supply systems |
| title | Privatization in Rural Water Supply and Customer Satisfaction: An Empirical Case Study in Vietnam |
| url | https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2024-12-02T00%3A43%3A34IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_cross&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=Privatization%20in%20Rural%20Water%20Supply%20and%20Customer%20Satisfaction:%20An%20Empirical%20Case%20Study%20in%20Vietnam&rft.jtitle=Sustainability&rft.au=Anh,%20Nguyen%20Tuan&rft.date=2022-05-05&rft.volume=14&rft.issue=9&rft.spage=5537&rft.pages=5537-&rft.issn=2071-1050&rft.eissn=2071-1050&rft_id=info:doi/10.3390/su14095537&rft_dat=%3Cproquest_cross%3E2663126117%3C/proquest_cross%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_pqid=2663126117&rft_id=info:pmid/&rfr_iscdi=true |