From IT service management to IT service governance: An ontological approach for integrated use of ITIL and COBIT frameworks

Some companies have achieved better performance as a result of their IT investments, while others have not, as organizations are interested in calculating the value added by their IT. There is a wide range of literature that agrees that the best practices used by organizations promote continuous imp...

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Veröffentlicht in:	International journal of electrical and computer engineering (Malacca, Malacca) Malacca), 2021-12, Vol.11 (6), p.5292
Hauptverfasser:	Moudoubah, Lamia, El Yamami, Abir, Mansouri, Khalifa, Qbadou, Mohammed
Format:	Artikel
Sprache:	eng
Schlagworte:	Best practice Continuous improvement Domains Investments Ontology Organizations
Online-Zugang:	Volltext
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