Untangling service design routines for digital servitization: empirical insights of smart PSS in maritime industry

PurposeThe present study sets out to understand how a manufacturing company in the maritime industry utilized creative design principles and developed service design routines to advance digital servitization (i.e. the transition to offering smart product-service-software systems–PSS) and realize sub...

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Veröffentlicht in:	Journal of manufacturing technology management 2022-05, Vol.33 (4), p.717-740
Hauptverfasser:	Solem, Birgit Andrine Apenes, Kohtamäki, Marko, Parida, Vinit, Brekke, Thomas
Format:	Artikel
Sprache:	eng
Schlagworte:	Advanced manufacturing technologies Business models Co-design Collaboration Commercialization Creativity Customer services Customers Data acquisition Data collection Digital servitization Digital technology Digitalization Empirical analysis Employees Entrepreneurship and Innovation Entreprenörskap och innovation Innovation Innovations Institutional work theory Managers Manufacturing Product-service-software systems (PSS) Routines Service design Software Transformations Value creation
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