How luxury restaurants will enhance the concept of guest delight

Purpose>The objective of this study is to investigate the effect of service excellence and guest delight on guest affective commitment to luxury restaurants, more specifically, the mediating effect of guest delight in the relationship between service excellence and guest affective commitment.Desi...

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Veröffentlicht in:	Journal of Hospitality and Tourism Insights 2022-04, Vol.5 (2), p.311-330
Hauptverfasser:	Panchapakesan, Padma, Amin, Muslim, Herjanto, Halimin
Format:	Artikel
Sprache:	eng
Schlagworte:	Customization Employees Food Food quality Restaurants
Online-Zugang:	Volltext
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