What does learning by listening bring to citizen engagement? Lessons from a government program

•Learning to engage citizens entails acting-by-listening.•Reflecting on interactions enhances self-determination in taking action with citizens.•The action learning approach helps to articulate the links between listening, learning and action.•Scholars and practitioners reflecting together leads to...

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Veröffentlicht in:	Public relations review 2022-03, Vol.48 (1), p.102132, Article 102132
Hauptverfasser:	Canel, María José, Barandiarán, Xabier, Murphy, Anne
Format:	Artikel
Sprache:	eng
Schlagworte:	Citizen engagement Citizens Community engagement Data analysis Government Intervention Listening Policy making Political participation Program implementation Public relations Public sector Social capital Society
Online-Zugang:	Volltext
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