Exploring Consumer Resilience During COVID-19: Demographics, Consumer Optimism, Innovativeness and Online Buying

This study investigates the predictors and outcome of consumer resilience given the Covid-19 pandemic and retail context. Predictors are represented by demographic characteristics and underexplored protective factors of consumer optimism and innovativeness, while the outcome variable includes online...

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Veröffentlicht in:Economic and business review for Central and South-Eastern Europe 2021-12, Vol.23 (4), p.260-272
1. Verfasser: Milakovic, Ivana Kursan
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description This study investigates the predictors and outcome of consumer resilience given the Covid-19 pandemic and retail context. Predictors are represented by demographic characteristics and underexplored protective factors of consumer optimism and innovativeness, while the outcome variable includes online buying. Empirical research was conducted on the convenience sample of 400 Croatian consumers. Research results show that, given demographic characteristics, gender plays an important role in consumer resilience. In terms of the individual protective factors, both consumer optimism and innovativeness positively influence consumer resilience. In addition, consumer resilience negatively impacts online buying. Findings also have practical implications for companies' marketing strategies.
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subjects Adaptation
Behavior
Climate change
Consumer behavior
Consumers
Coronaviruses
COVID-19
Demographics
Demography
Gender
Information processing
Marketing
Medical research
Optimism
Pandemics
Protective factors
Resilience
Self-efficacy
Stress
Variables
title Exploring Consumer Resilience During COVID-19: Demographics, Consumer Optimism, Innovativeness and Online Buying
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