The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents

Standardised tools to assess a user’s satisfaction with the experience of using chatbots and conversational agents are currently unavailable. This work describes four studies, including a systematic literature review, with an overall sample of 141 participants in the survey (experts and novices), fo...

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Veröffentlicht in:	Personal and ubiquitous computing 2022-02, Vol.26 (1), p.95-119
Hauptverfasser:	Borsci, Simone, Malizia, Alessio, Schmettow, Martin, van der Velde, Frank, Tariverdiyeva, Gunay, Balaji, Divyaa, Chamberlain, Alan
Format:	Artikel
Sprache:	eng
Schlagworte:	Artificial intelligence Chatbots Computer Science Designers Literature reviews Mobile Computing Original Paper Personal Computing Quality assessment Reliability analysis Reliability aspects Usability User Interfaces and Human Computer Interaction
Online-Zugang:	Volltext
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