A survey of visitor satisfaction on the website developed by the Thai Physical Therapy Against Tobacco Network

Introduction: The Thai Physical Therapy Against Tobacco Network has been established since 2005. The objective of the network is to enhance Thai physical therapists’ knowledge, awareness, and participation in campaigns against smoking and to sustainably improve Thai people’s health. For fifteen years, the network's members have executed many activities against tobacco use. However, due to the lack of a system to assemble the network’s activities, its website was only developed in September 2014 with a URL address: http://www.ptnosmoke.com/, and broadcasted in January 2015. Contents of the website include "Project plan", "News", "Research papers", "Clinical practice guideline", "Download kits", and other. Objectives: To survey visitor satisfaction of the website developed by Thai Physical Therapy Against Tobacco Network and its visitor numbers during 2015-2019. Methods: This survey was carried out during January 2015 to September 2019. Data of visitor satisfaction was collected using "Satisfaction poll” which has a total of 5 scores. The satisfactory scoring ranged from least satisfaction to greatest satisfaction. The least satisfaction equated to 1, while the greatest satisfaction equated to 5. Number of visitors was also collected using an online counter system created by the website's host. The Friedman test, followed by Wilcoxon Sign Rank test, was used to analyze data. Statistical significance was set at p< 0.05. Results: Visitor satisfaction scores significantly increased every year. Mean scores of 2016, 2017, 2018, and 2019 were 3.98, 4.88, 4.89, and 4.90, respectively (p< 0.05). Number of visitors in those years also significantly increased (44,811, 165,693, 275,755, and 291,350 visitors, respectively) (p< 0.05). Conclusion(s): This survey shows that the website developed by Thai Physical Therapy Against Tobacco Network has increased in satisfaction. It also has increased in popularity. Furthermore, long-term survey data is still needed.