How Technology is Changing Retail

Retailing is undergoing a remarkable transformation brought by recent advances in technology. In this paper, we provide a deep discussion of and look ahead on how technology is changing retail, starting with a classification of technologies that impact retailing, in particular, in the COVID-19 and b...

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Veröffentlicht in:	Journal of retailing 2021-03, Vol.97 (1), p.13-27
Hauptverfasser:	Shankar, Venkatesh, Kalyanam, Kirthi, Setia, Pankaj, Golmohammadi, Alireza, Tirunillai, Seshadri, Douglass, Tom, Hennessey, John, Bull, J.S., Waddoups, Rand
Format:	Artikel
Sprache:	eng
Schlagworte:	Artificial intelligence Automation Brand loyalty Cloud computing Coronaviruses COVID-19 Customer Customer relationship management Disease transmission Employees Global positioning systems GPS Innovation Innovations Internet of Things Medical research Pandemics Retail stores Robotics Robots Sales Sharing economy Shopping Smart distancing Supplier Supply chains Technological change Technology Technology adoption Virtual reality
Online-Zugang:	Volltext
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