An examination of the effectiveness of virtual reality technology for intercultural competence development

This study examines the effectiveness of virtual reality (VR) technology as an innovative learning platform in developing intercultural competence, including intercultural knowledge, attitudes, and beliefs. The research was based on data from undergraduate STEM students in a first-year technology course at a large public university in the Midwestern U.S. (n = 101). Online questionnaires measuring the universality-diversity dimension, tolerance of ambiguity, intercultural sensitivity, and cultural knowledge were used to collect pre-posttest data pre- and post-intervention. Paired sample t-tests assessing various components of intercultural competence yielded mean score increases from directly before (T1) to two weeks after (T2) the VR intervention. Furthermore, the study tested the specific relationship of participants' Intercultural Development Inventory (IDI) scores to intercultural competence measures. A linear regression revealed that students' pre-training IDI and cultural knowledge scores were significant predictors of their MGUDS score change, controlling for demographic variables such as gender, ethnicity, international student status, travel, and life history. Since objective measures of knowledge increased while self-report instruments such as the MGUDS showed mean decreases, the VR-based learning environment seems to have encouraged learners to develop a more realistic self-assessment of their level of intercultural competence. Results from this study suggest the importance of immersion (even when mobility is not possible) in developing intercultural competence and the potentials of VR technology in advancing intercultural learning. Implications for research and practice of intercultural competence development are discussed.