What to expect from opening up ‘black boxes’? Comparing perceptions of justice between human and automated agents

Advances in artificial intelligence contribute to increasing automation of decisions. In a healthcare-scheduling context, this study compares effects of decision agents and explanations for decisions on decision-recipients’ perceptions of justice. In a 2 (decision agent: automated vs. human) × 3 (ex...

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Veröffentlicht in:	Computers in human behavior 2021-09, Vol.122, p.106837, Article 106837
Hauptverfasser:	Schlicker, Nadine, Langer, Markus, Ötting, Sonja K., Baum, Kevin, König, Cornelius J., Wallach, Dieter
Format:	Artikel
Sprache:	eng
Schlagworte:	Agents (artificial intelligence) Artificial intelligence Automated and augmented decision-making Automation Between-subjects design Decision making Explainability Health care Justice Norms Reagents Responsibility
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