Introducing the Dynamic Destination Satisfaction Method: An Analytical Tool to Track Tourism Destination Satisfaction Trends with Repeated Cross-sectional Data

This study introduces a new method, named Dynamic Destination Satisfaction Method (DDSME), to model tourists’ satisfaction with a destination (and its attributes), breaking it down into an individual-level component (linked to the specific individual tourists’ perceptions) and a system-level (time-r...

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Veröffentlicht in:	Journal of travel research 2021-05, Vol.60 (5), p.965-980
Hauptverfasser:	Guizzardi, Andrea, Mariani, Marcello M.
Format:	Artikel
Sprache:	eng
Schlagworte:	Customer satisfaction Tourism Trends
Online-Zugang:	Volltext
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