Interpersonal conflict at work and knowledge hiding in service organizations: the mediator role of employee well-being

Purpose This paper aims to explore the effects of interpersonal conflicts in the social workplace on various rationalized, knowledge-hiding behaviors in service organizations. This research also examines employee well-being as a mediator to explain the effects of interpersonal conflicts at work on k...

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Veröffentlicht in:	International journal of quality and service sciences 2021-03, Vol.13 (1), p.63-90
Hauptverfasser:	Losada-Otálora, Mauricio, Peña-García, Nathalie, Sánchez, Iván D
Format:	Artikel
Sprache:	eng
Schlagworte:	Behavior Bullying Customer services Employees Knowledge Luggage Social conflict
Online-Zugang:	Volltext
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