Enabling situational awareness of business processes

PurposeThe purpose of this research is to explore the ways of integrating situational awareness into business process management for the purpose of realising hyper automated business processes. Such business processes will help improve their customer experiences, enhance the reliability of service d...

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Veröffentlicht in:	Business process management journal 2021-05, Vol.27 (3), p.779-795
Hauptverfasser:	Zhao, Xiaohui, Yongchareon, Sira, Cho, Nam-Wook
Format:	Artikel
Sprache:	eng
Schlagworte:	Adaptation Building automation Business competition Business operations Business process management Computer architecture Context Customer services Event handling Internet of Things Modelling Ontology Operating costs Perception Perceptions Process planning Radio frequency identification Sensors Situational awareness System theory
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