A Million Tweets Are Worth a Few Points: Tuning Transformers for Customer Service Tasks

In online domain-specific customer service applications, many companies struggle to deploy advanced NLP models successfully, due to the limited availability of and noise in their datasets. While prior research demonstrated the potential of migrating large open-domain pretrained models for domain-spe...

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Veröffentlicht in:	arXiv.org 2021-04
Hauptverfasser:	Hadifar, Amir, Labat, Sofie, Hoste, Véronique, Develder, Chris, Demeester, Thomas
Format:	Artikel
Sprache:	eng
Schlagworte:	Customer services Datasets Digital media Model testing Multilingualism Social networks Transformers
Online-Zugang:	Volltext
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