The Influence of Social Perceptions on Restaurant Employee Work Engagement and Extra-Role Customer Service Behavior: A Moderated Mediation Model

The purpose of this study was to examine the effects of restaurant employees’ social perceptions of their supervisors on employees’ work engagement and extra-role customer service behavior. We also assessed restaurant employees’ social perceptions of their coworkers as a moderator. Utilizing an onli...

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Veröffentlicht in:	Cornell hospitality quarterly 2021-05, Vol.62 (2), p.261-275, Article 1938965520910119
Hauptverfasser:	Orlowski, Marissa, Bufquin, Diego, Nalley, Michael E.
Format:	Artikel
Sprache:	eng
Schlagworte:	Business & Economics Customer services Employees Hospitality industry Hospitality, Leisure, Sport & Tourism Management Restaurants Social perception Social Sciences Social Sciences - Other Topics Sociology
Online-Zugang:	Volltext
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