Exploring the Role of Emotional Labor and Job Autonomy in the Relation Between Emotional Intelligence and Job Performance

Emotional intelligence has been found to play a vital role in successful performance of individuals, which leads to organizational effectiveness. The objective of this paper is to examine whether emotional intelligence can be a predictor of job performance and which dimension of emotional intelligen...

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Veröffentlicht in:	International management review 2021-01, Vol.17 (1), p.26-87
Hauptverfasser:	Goswami, Karabi, Mahanta, Monoshree
Format:	Artikel
Sprache:	eng
Schlagworte:	Customer services Emotional intelligence Emotions Employees Employment Human resources Job performance Leadership Managers Performance management Self awareness Service industries Succession planning
Online-Zugang:	Volltext
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