Museum experience and satisfaction: moderating role of visiting frequency
PurposeThis paper aims at investigating how tourist experience elicits satisfaction and contributes to loyalty and willingness to pay more for a museum destination. The study also investigates the significant moderating role of visiting frequency on the relationship between satisfaction and willingn...
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| Veröffentlicht in: | International hospitality review 2020-12, Vol.34 (2), p.203-220 |
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| creator | Preko, Alexander Gyepi-Garbrah, Theophilus Francis Arkorful, Helen Akolaa, Andrews Adugudaa Quansah, Fidelis |
| description | PurposeThis paper aims at investigating how tourist experience elicits satisfaction and contributes to loyalty and willingness to pay more for a museum destination. The study also investigates the significant moderating role of visiting frequency on the relationship between satisfaction and willingness to pay more.Design/methodology/approachThe research was conducted with 385 tourists who visited the National Museum in Ghana and answered questions relating to experience, satisfaction, loyalty, and willingness to pay more. Structural equation modelling was used to test the relationships and effects of the adapted constructs.FindingsThe results revealed the significant effects of tourist experience on satisfaction, as well as the significant effects of satisfaction on loyalty and willingness to pay more. In addition, a significant moderating effect of visiting frequency was reported on the relationship between satisfaction and tourist willingness to pay more.Research limitations/implicationsThe research is destination-specific. The application of the findings to other museums would demand a bigger sample size for generalisation to be made.Practical implicationsManagers should develop strategies that promote museum tourist travelling experience, satisfaction, desire and choice, and thereby attract more tourists to museum sites.Originality/valueThe research contributes to the growing literature on museum tourist experience as an important variable in promoting tourist satisfaction, loyalty, and tourist willingness to pay more. |
| doi_str_mv | 10.1108/IHR-04-2020-0009 |
| format | Article |
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The study also investigates the significant moderating role of visiting frequency on the relationship between satisfaction and willingness to pay more.Design/methodology/approachThe research was conducted with 385 tourists who visited the National Museum in Ghana and answered questions relating to experience, satisfaction, loyalty, and willingness to pay more. Structural equation modelling was used to test the relationships and effects of the adapted constructs.FindingsThe results revealed the significant effects of tourist experience on satisfaction, as well as the significant effects of satisfaction on loyalty and willingness to pay more. In addition, a significant moderating effect of visiting frequency was reported on the relationship between satisfaction and tourist willingness to pay more.Research limitations/implicationsThe research is destination-specific. The application of the findings to other museums would demand a bigger sample size for generalisation to be made.Practical implicationsManagers should develop strategies that promote museum tourist travelling experience, satisfaction, desire and choice, and thereby attract more tourists to museum sites.Originality/valueThe research contributes to the growing literature on museum tourist experience as an important variable in promoting tourist satisfaction, loyalty, and tourist willingness to pay more.</description><identifier>ISSN: 2516-8142</identifier><identifier>EISSN: 2516-8142</identifier><identifier>DOI: 10.1108/IHR-04-2020-0009</identifier><language>eng</language><publisher>Bingley: Emerald Group Publishing Limited</publisher><subject>Brand loyalty ; Consumer behavior ; Councils ; Cultural heritage ; Culture ; Customer satisfaction ; Customer services ; GDP ; Gross Domestic Product ; Hospitality industry ; Literature reviews ; Marketing ; National museums ; Tourism</subject><ispartof>International hospitality review, 2020-12, Vol.34 (2), p.203-220</ispartof><rights>Alexander Preko, Theophilus Francis Gyepi-Garbrah, Helen Arkorful, Andrews Adugudaa Akolaa and Fidelis Quansah. 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| source | Emerald Open Access; DOAJ Directory of Open Access Journals; EZB-FREE-00999 freely available EZB journals |
| subjects | Brand loyalty Consumer behavior Councils Cultural heritage Culture Customer satisfaction Customer services GDP Gross Domestic Product Hospitality industry Literature reviews Marketing National museums Tourism |
| title | Museum experience and satisfaction: moderating role of visiting frequency |
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