User Satisfaction Research in Information Systems: Historical Roots and Approaches

User Satisfaction Research in Information Systems: Historical Roots and Approaches

User satisfaction with information systems (IS) is considered an important indicator of information systems success and has been the subject of numerous research studies since the field’s inception. In this paper, we review the user satisfaction research in the IS field. We discuss the roots of user...

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Veröffentlicht in:Communications of the Association for Information Systems 2016-01, Vol.38, p.501-532
Hauptverfasser: Vaezi, Reza, Mills, Annette, Chin, Wynne, Zafar, Humayun
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Information systems
User satisfaction
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creator Vaezi, Reza
Mills, Annette
Chin, Wynne
Zafar, Humayun
description User satisfaction with information systems (IS) is considered an important indicator of information systems success and has been the subject of numerous research studies since the field’s inception. In this paper, we review the user satisfaction research in the IS field. We discuss the roots of user satisfaction research as it pertains to satisfaction studies in marketing research and how these studies have been used to inform the IS context. We also discuss how the study of user satisfaction and use of the construct in IS research has evolved and matured over time. Finally, we discuss antecedents and outcomes of user satisfaction identified in IS research and provide suggestions for future research.
doi_str_mv 10.17705/1CAIS.03827
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User satisfaction
title User Satisfaction Research in Information Systems: Historical Roots and Approaches
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