Unintended responses to IT‐enabled monitoring: The case of the electronic logging device mandate

Research shows that electronic monitoring technologies can reduce illicit agent (e.g., frontline worker) behavior along monitored dimensions such that principals (e.g., firms) benefit. Drawing on theory from criminology regarding the concept of offense displacement, we explain why the benefits from...

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Veröffentlicht in:	Journal of operations management 2021-03, Vol.67 (2), p.152-181
Hauptverfasser:	Scott, Alex, Balthrop, Andrew, Miller, Jason W.
Format:	Artikel
Sprache:	eng
Schlagworte:	agency theory difference‐in‐differences displacement econometrics Electronic devices Electronic monitoring Monitoring Safety Working hours
Online-Zugang:	Volltext
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