Public service motivation- individual performance relationship: Does user orientation matter?
Many studies find positive associations between Public Service Motivation (PSM) and individual performance, but we know little about potential mediators and moderators. In this study, we test the mediating role of User Orientation (UO) - the motivation to benefit individual recipients of public serv...
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| Veröffentlicht in: | Socio-economic planning sciences 2021-02, Vol.73, p.100818, Article 100818 |
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| creator | Palma, Raffaela Crisci, Anna Mangia, Gianluigi |
| description | Many studies find positive associations between Public Service Motivation (PSM) and individual performance, but we know little about potential mediators and moderators.
In this study, we test the mediating role of User Orientation (UO) - the motivation to benefit individual recipients of public services - and the moderating role of individual and work-related characteristics by collecting data from 618 teachers and 156 school principals working in all grades of state schools in southern Italy. After applying structural equation modeling and group comparisons, results show that individuals with a strong orientation to do good for others and for society (PSM) are also better oriented towards helping specific public service users, the students in our case. In turn, the desire to benefit students and satisfy their needs leads individuals to enhance their self-reported performance at work. Eventually, the implications of our findings and possible areas of future research are discussed.
•Public Service Motivation.•User orientation.•PLS-PM.•Mediation.•Group Comparison. |
| doi_str_mv | 10.1016/j.seps.2020.100818 |
| format | Article |
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In this study, we test the mediating role of User Orientation (UO) - the motivation to benefit individual recipients of public services - and the moderating role of individual and work-related characteristics by collecting data from 618 teachers and 156 school principals working in all grades of state schools in southern Italy. After applying structural equation modeling and group comparisons, results show that individuals with a strong orientation to do good for others and for society (PSM) are also better oriented towards helping specific public service users, the students in our case. In turn, the desire to benefit students and satisfy their needs leads individuals to enhance their self-reported performance at work. Eventually, the implications of our findings and possible areas of future research are discussed.
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In this study, we test the mediating role of User Orientation (UO) - the motivation to benefit individual recipients of public services - and the moderating role of individual and work-related characteristics by collecting data from 618 teachers and 156 school principals working in all grades of state schools in southern Italy. After applying structural equation modeling and group comparisons, results show that individuals with a strong orientation to do good for others and for society (PSM) are also better oriented towards helping specific public service users, the students in our case. In turn, the desire to benefit students and satisfy their needs leads individuals to enhance their self-reported performance at work. Eventually, the implications of our findings and possible areas of future research are discussed.
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| ispartof | Socio-economic planning sciences, 2021-02, Vol.73, p.100818, Article 100818 |
| issn | 0038-0121 1873-6041 |
| language | eng |
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| source | PAIS Index; Elsevier ScienceDirect Journals |
| subjects | College students Financial performance Group comparison Head teachers Moderators Motivation Organizational behavior Partial least square-Path modeling People-changing organization Principals Public service motivation Public services Schools Structural equation modeling Students Teachers User orientation |
| title | Public service motivation- individual performance relationship: Does user orientation matter? |
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