Implementing a TQM Framework for Public Services in Iraq: An Exploratory Study

AbstractPublic services in Iraq have been deemed to perform unsatisfactorily. In this study, the theory of total quality management (TQM) is used to identify the quality shortcomings of public service projects in Iraq. Accordingly, data derived from 55 online completed surveys were used to assess th...

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Veröffentlicht in:	Practice periodical on structural design and construction 2021-05, Vol.26 (2)
Hauptverfasser:	Al-Bayati, Ahmed Jalil, Hasan, Raed Abdullah, Alomari, Kasim
Format:	Artikel
Sprache:	eng
Schlagworte:	Construction industry Continuous improvement Data collection Leadership Process management Public service Public services Technical Papers Total quality Total quality management
Online-Zugang:	Volltext
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