Building Resilience via Cognitive Preparedness, Behavioral Reconfigurations, and Iterative Learning: The Case of YunKang

[...]YDCL expanded its delivery group through role shifting (e.g., providing training of professional delivery to employees previously taking non-essential roles). [...]it asked professional operators responsible for analyzing samples and transmitting results to rotate duties, thus enlarging testing volume. Noticing the potential disruptions of COVID-19, YunKang immediately coordinated its global supply chain to import medical equipment and medical consumables. [...]it effectively managed its human capital by relying on interpersonal trust among employees, paramount to achieving positive outcomes in a volatile environment during the crisis. [...]to achieve timely and flexible behavioral responses to a crisis, an organization must be equipped with action options