Understanding the Emergence of Collaborative Problem-Solving Practices in Enterprise Social Media: The Roles of Social Factors

Firms are increasingly introducing enterprise social media (ESM) technologies to nurture the virtual community of practice, offering a prospect for collaborative problem-solving (CPS) within organizations. Based on a unique dataset including 10101 actual problem-solving scenarios across 519 ESM grou...

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Veröffentlicht in:	IEEE access 2020, Vol.8, p.210066-210080
Hauptverfasser:	Li, Kai, Huang, Lin, Song, Zeyuan
Format:	Artikel
Sprache:	eng
Schlagworte:	Collaboration Collaborative problem-solving Companies Digital media enterprise social media multilevel logistic modeling Problem solving Social factors social influence Social networking (online) Social networks virtual group Virtual groups
Online-Zugang:	Volltext
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