Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Performance

How individuals manage, organize, and complete their tasks is central to operations management. Recent research in operations focuses on how under conditions of increasing workload individuals can decrease their service time, up to a point, to complete work more quickly. As the number of tasks incre...

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Veröffentlicht in:	Management science 2020-10, Vol.66 (10), p.4397-4416
Hauptverfasser:	KC, Diwas S., Staats, Bradley R., Kouchaki, Maryam, Gino, Francesca
Format:	Artikel
Sprache:	eng
Schlagworte:	Decision making discretion Emergency services Fatigue healthcare knowledge work Operations management Performance management Physicians Preferences Task analysis Task completion Task performance workload Workloads
Online-Zugang:	Volltext
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