Do e-commerce customers change their preferred last-mile delivery based on its sustainability impact?

PurposeThe purpose of this paper is to explore if e-commerce customers change their preferred last-mile delivery, when they are provided with additional information on the environmental and social sustainability impact of the available last-mile delivery options.Design/methodology/approachWe conduct...

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Veröffentlicht in:	The international journal of logistics management 2020-09, Vol.31 (3), p.521-548
Hauptverfasser:	Ignat, Bianca, Chankov, Stanislav
Format:	Artikel
Sprache:	eng
Schlagworte:	Consumer behavior Consumers Customers Electronic commerce Hypotheses Literature reviews Logistics Preferences Social impact Social sustainability Sustainability Theory of planned behavior Traffic congestion
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