The Impact of Organizational Culture on Customer Service Effectiveness from a Sustainability Perspective

The conducted study focused on a multinational ITC (Information Technology and Communications) company. Empirical research aimed to evaluate organizational culture based on Denison’s model through four features: capacity development, basic values, customer orientation, and goals and objectives. At t...

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Veröffentlicht in:	Sustainability 2020-08, Vol.12 (15), p.6240
Hauptverfasser:	Metz, Daniel, Ilieș, Liviu, Nistor, Răzvan Liviu
Format:	Artikel
Sprache:	eng
Schlagworte:	Company structure Corporate culture Customer services Employees Environmental management Human capital Information technology Organizational aspects Research methods Sustainability
Online-Zugang:	Volltext
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