Evaluation of firms applying to Malcolm Baldrige National Quality Award: a modified fuzzy AHP method

Malcolm Baldrige National Quality Award (MBNQA) is a broadly used performance excellence framework to recognize organizations that have outstanding customer-focused processes. MBNQA system is based on an assessment system using a 0–1000 points scale. However, experts prefer making linguistic assessm...

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Veröffentlicht in:	Complex & Intelligent Systems 2019-03, Vol.5 (1), p.53-63
Hauptverfasser:	Aydın, Serhat, Kahraman, Cengiz
Format:	Artikel
Sprache:	eng
Schlagworte:	Analysis Analytic hierarchy process Analytical hierarchy process Assessments Business enterprises Complexity Computational Intelligence Customer relations Data Structures and Information Theory Decision analysis Decision making Engineering Evaluation Fuzzy logic Fuzzy set theory Fuzzy sets Hierarchies Methods Multiple criterion Original Article Performance evaluation Set theory
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