Incentives and self-interest: Balancing revenue and rewards in China's tourism industry

The travel service industry is a fast-growing part of the Chinese economy. With the recent announcement of Beijing as the host city for the 2008 Olympics, this trend is poised to continue. The quality of a travel service company's (TSC) reputation generates revenue from repeat and referral busi...

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Veröffentlicht in:	Tourism and hospitality research 2002-07, Vol.4 (1), p.69-77
Hauptverfasser:	Dong, Lily C., Droege, Scott B., Johnson, Nancy B.
Format:	Artikel
Sprache:	eng
Schlagworte:	Academic papers Adverse selection Agency theory Behavior Compensation Customer services Guided tours Incentives Labor costs Marketing strategies Moral hazard Olympic games Quality of service Reputations Revenue Self interest Service industries Shopping Supply chain management Tour guides Tourism Travel Travel industry Wages & salaries
Online-Zugang:	Volltext
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