Omnichannel, not omnishambles

Omnichannel, not omnishambles

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Veröffentlicht in:The McKinsey quarterly 2016-12
Hauptverfasser: Bianchi, Raffaella, Cermak, Michal, Dusek, Ondrej
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Sprache:eng
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Call centers
Customers
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subjects Call centers
Customers
title Omnichannel, not omnishambles
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