ING’s agile transformation

In this interview with McKinsey’s Deepak Mahadevan, ING Netherlands chief information officer Peter Jacobs and Bart Schlatmann, who, until recently, was the chief operating officer of ING Netherlands, explain why the bank needed to change, how it manages without the old reporting lines, and how it m...

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Veröffentlicht in:	The McKinsey quarterly 2017-01
Hauptverfasser:	Jacobs, Peter, Schlatmann, Bart, Mahadevan, Deepak
Format:	Magazinearticle
Sprache:	eng
Schlagworte:	Banking Brand loyalty Call centers Employees Empowerment Leadership Marketing Organizational change Product development Teams
Online-Zugang:	Volltext
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