Managerial ratings of written compositions: Impact of information technology on the persuasiveness of communications
Managers spend about two-thirds of their time communicating, but little IS research has considered technology's effect on the communication process. Earlier findings indicated that communications composed at a keyboard differ structurally and stylistically from traditionally produced communicat...
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| Veröffentlicht in: | Information & management 1990-08, Vol.19 (1), p.1-6 |
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| creator | Bennett, Rex Durand, Douglas Betty, Sam |
| description | Managers spend about two-thirds of their time communicating, but little IS research has considered technology's effect on the communication process. Earlier findings indicated that communications composed at a keyboard differ structurally and stylistically from traditionally produced communications. Measuring eleven communication dimensions, the experimental study found that managers rated keyboard composed documents more positively than traditionally produced communications (using paper and pencil). Importantly, managers expressed more confidence in conclusions presented by writers using word processing tools than from those composed by traditional means. Thus, communication persuasiveness and effectiveness (from the writer's perspective) was enhanced by using the technology. |
| doi_str_mv | 10.1016/0378-7206(90)90009-7 |
| format | Article |
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| ispartof | Information & management, 1990-08, Vol.19 (1), p.1-6 |
| issn | 0378-7206 1872-7530 |
| language | eng |
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| source | Elsevier ScienceDirect Journals |
| subjects | Communication Effectiveness Exact sciences and technology Information and communication sciences Information publishing, dissemination and reproduction Information science. Documentation Managerial persuasiveness Managers Perceptions Productivity Sciences and techniques of general use Scientific and technical writing Statistical analysis Studies Word processing Writing |
| title | Managerial ratings of written compositions: Impact of information technology on the persuasiveness of communications |
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