Overcoming the improvement paradox

Despite the demonstrated benefits of improvement programs such as total quality management and reengineering, most improvement programs end in failure. Companies have found it extremely difficult to sustain even initially successful process improvement programs. Even more puzzling, successful improv...

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Bibliographische Detailangaben

Veröffentlicht in:	European management journal 1999-04, Vol.17 (2), p.120-134
Hauptverfasser:	Keating, Elizabeth, Oliva, Rogelio, Repenning, Nelson, Rockart, Scott, Sterman, John
Format:	Artikel
Sprache:	eng
Schlagworte:	Management Productivity Studies Total quality Work methods improvement
Online-Zugang:	Volltext
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