The job stress-job performance relationship in the social service encounter

The current study empirically examines job performance by considering perceived customer demands as a new antecedent of job stress (JS) and the mediating role of emotion‐focused coping (EFC) on the relationship of JS and physical consequences (PC), and in‐turn job performance. A mailed survey that s...

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Bibliographische Detailangaben

Veröffentlicht in:	International journal of nonprofit and voluntary sector marketing 2009-02, Vol.14 (1), p.83-93
Hauptverfasser:	Cano, Cynthia Rodriguez, Sams, Doreen, Schwartz, Joe
Format:	Artikel
Sprache:	eng
Schlagworte:	Emotions Occupational stress Regression analysis Social services Stress Studies Value added
Online-Zugang:	Volltext
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