Improving relationship quality during the crisis

The economic crisis in Spain has had a considerable impact on the financial sector and has led to a deep and widespread restructuring in the industry. The combination of a vigorous expansion policy and the burst of the housing bubble brought about an economic depression with emotional consequences....

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Veröffentlicht in:	The Service industries journal 2020-03, Vol.40 (3-4), p.268-289
Hauptverfasser:	Estrada-Guillén, Marta, Monferrer-Tirado, Diego, Moliner-Tena, Miguel
Format:	Artikel
Sprache:	eng
Schlagworte:	crisis Emotional intelligence relationship quality Spanish banking sector 关系质量 危机 情商智力 西班牙银行业
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