Model for the diagnosis of quality in service processes: A case study applied to a private higher education institution

In an increasingly competitive environment, the quality of the services offered by organizations is a decisive factor to ensure their success. Most of the time, the service can be defined as a series of activities of an intangible nature, occurring through the interaction between the company and the...

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Veröffentlicht in:	Cogent engineering 2019-01, Vol.6 (1)
Hauptverfasser:	Canciglieri Junior, Osiris, Zierhut, Ronaldo Trentin, Mattioda, Rosana Adami, Estorilio, Carla Cristina Amodio, Steiner, Maria Teresinha Arns, Neto, Pedro José Steiner
Format:	Artikel
Sprache:	eng
Schlagworte:	approaches to effective management Business competition Case studies Customers Diagnosis Documents Failure analysis Higher education Higher education institutions Process management Quality quality in services Quality management
Online-Zugang:	Volltext
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