THE EFFECT OF TOTAL QUALITY MANAGEMENT PRACTICES ON THE ACADEMIC PERFORMANCE OF ISO: 9001 CERTIFIED PRIVATE SCHOOLS: THE CASE OF JORDAN
The aim of this study is to assess the academic performance of ISO: 9001 certified private schools in Jordan. Accordingly, a theoretical framework illustrating the hypothesized relationships between total quality management practices and academic performance has been developed, and hypotheses have b...
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| Veröffentlicht in: | International journal of information, business and management business and management, 2020-02, Vol.12 (1), p.113-140 |
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| creator | Sweis, Rateb Abualsondos, Asseel Magableh, Mahmoud Alamayreh, Esraa Sukkari, Lilana Alawneh, Afnan |
| description | The aim of this study is to assess the academic performance of ISO: 9001 certified private schools in Jordan. Accordingly, a theoretical framework illustrating the hypothesized relationships between total quality management practices and academic performance has been developed, and hypotheses have been tested using a survey dataset of 335 questionnaires from all six ISO: 9001 certified private schools. The SPSS program has been used to analyse the collected data. The results showed that there is a statistically significant effect of TQM practices (teacher commitment, training and education, teamwork, and continuous improvement) on academic performance of private schools. More specifically, the total quality management dimension of continuos improvement has the strongest effect on academic performance, followed by training & education, and teamwork with the same strength of the effect and finally the teacher commitment. This study is considered one of the very few empirical studies that examine the effect of TQM on academic performance within Jordanian schools. As it analysed administration quality factors in private schools, extra examinations should be attempted to improve and enhance the learning and education methodology. |
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| source | EZB-FREE-00999 freely available EZB journals |
| subjects | Academic achievement Continuous improvement Customer satisfaction Customer services Education Empirical analysis Employees Empowerment Hypotheses Innovations Investigations Leadership Literature reviews Managers Private schools Q factors Quality management Studies Teachers Teamwork Total quality Total quality management Training |
| title | THE EFFECT OF TOTAL QUALITY MANAGEMENT PRACTICES ON THE ACADEMIC PERFORMANCE OF ISO: 9001 CERTIFIED PRIVATE SCHOOLS: THE CASE OF JORDAN |
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