Testing for Transition: Evaluating the Usability of Research Guides Around a Platform Migration
This article describes multiple stages of usability testing that were conducted before and after a large research library's transition to a new platform for its research guides. A large interdepartmental team sought user feedback on the design, content, and organization of the guide homepage, a...
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| Veröffentlicht in: | Information technology and libraries 2019-12, Vol.38 (4), p.76-97 |
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| creator | Lierman, Ashley Scott, Bethany Warren, Mea Turner, Cherie |
| description | This article describes multiple stages of usability testing that were conducted before and after a large research library's transition to a new platform for its research guides. A large interdepartmental team sought user feedback on the design, content, and organization of the guide homepage, as well as on individual subject guides. This information was collected using an open-card-sort study, two face-to-face, think-aloud testing protocols, and an online survey. Significant findings include that users need clear directions and titles that incorporate familiar terminology, do not readily understand the purpose of guides, and are easily overwhelmed by excess information, and that many of librarians' assumptions about the use of library resources may be mistaken. This study will be of value to other library workers seeking insight into user needs and behaviors around online resources. |
| doi_str_mv | 10.6017/ital.v38i4.11169 |
| format | Article |
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| fulltext | fulltext |
| identifier | ISSN: 0730-9295 |
| ispartof | Information technology and libraries, 2019-12, Vol.38 (4), p.76-97 |
| issn | 0730-9295 2163-5226 |
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| source | Open Access Journals at Boston College; Elektronische Zeitschriftenbibliothek - Frei zugängliche E-Journals; EBSCOhost Education Source |
| subjects | Academic libraries Best Practices College students Group Discussion Information Needs Information seeking behavior Internet resources Librarians Libraries Library collections Library Instruction Library Personnel Literature Reviews Migration Online Surveys Pretests Posttests Protocol Analysis Surveys Test procedures Undergraduate Students Usability Usability testing User feedback User needs User Needs (Information) User training |
| title | Testing for Transition: Evaluating the Usability of Research Guides Around a Platform Migration |
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