LEADERSHIP SENSEMAKING: HOW SHAPING AND ACTING IN LEADER'S MIND: A STORY OF VEGETARIAN & VEGAN RESTAURANT
What is hospitability? The answer would be satisfying for a guest's needs. In the hospitability industry, people are one of important factors at the input of the service system. People are employees who play a key role to deliver one or more services to satisfy customers' needs in the serv...
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| Veröffentlicht in: | International journal of organizational innovation 2020-01, Vol.12 (3), p.390-396 |
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| creator | Weng, Shou-Der Wang, Ming-Yuan Lo, Wei-Shuo |
| description | What is hospitability? The answer would be satisfying for a guest's needs. In the hospitability industry, people are one of important factors at the input of the service system. People are employees who play a key role to deliver one or more services to satisfy customers' needs in the service-profit chain. However, how to deliver a satisfied service is one of the critical competences and skills in hospitability industry. Therefore, a leader must to prepare a skill that is how to train their employee can de- liver the service with quality and successfully. In this paper is not to focus what is leadership, since the issues have been broadly discussed and some studies of leadership also have investigated how to apply in different industries. Therefore, the study aims to explore the mind of leader how to shape and why they act with leadership. Through the qualitative research method for a vegetarian & vegan restaurant, data collected by several interviews and observations with the key manager, who is Buddhism but not a Buddhist, and then we find the story of restaurant the mind of leader shaping by mindful and acting by sensemaking leadership |
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The answer would be satisfying for a guest's needs. In the hospitability industry, people are one of important factors at the input of the service system. People are employees who play a key role to deliver one or more services to satisfy customers' needs in the service-profit chain. However, how to deliver a satisfied service is one of the critical competences and skills in hospitability industry. Therefore, a leader must to prepare a skill that is how to train their employee can de- liver the service with quality and successfully. In this paper is not to focus what is leadership, since the issues have been broadly discussed and some studies of leadership also have investigated how to apply in different industries. Therefore, the study aims to explore the mind of leader how to shape and why they act with leadership. Through the qualitative research method for a vegetarian & vegan restaurant, data collected by several interviews and observations with the key manager, who is Buddhism but not a Buddhist, and then we find the story of restaurant the mind of leader shaping by mindful and acting by sensemaking leadership</abstract><cop>Hobe Sound</cop><pub>International Association of Organizational Innovation</pub></addata></record> |
| fulltext | fulltext |
| identifier | EISSN: 1943-1813 |
| ispartof | International journal of organizational innovation, 2020-01, Vol.12 (3), p.390-396 |
| issn | 1943-1813 |
| language | eng |
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| source | Business Source Complete |
| subjects | Brand loyalty Buddhism Cooking Customer satisfaction Customer services Employees Food Hospitality industry Human capital Leadership Managers Mindfulness Profitability Profits Qualitative research Quality of service Restaurants Skills Veganism Vegetarianism Workers |
| title | LEADERSHIP SENSEMAKING: HOW SHAPING AND ACTING IN LEADER'S MIND: A STORY OF VEGETARIAN & VEGAN RESTAURANT |
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