Obtaining Value and Performance by Managing Effectively the Customers’ Complaints

Customers’ complaints represent an opportunity for any organization who wants to improve relationship with customers, to find out the problems existing into organization and the way to solve them, to improve the amount of knowledge and the desire, beliefs, and needs of customers. All those are made...

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Veröffentlicht in:	Valahian Journal of Economic Studies 2019-07, Vol.10 (1), p.29-38
Hauptverfasser:	Duica, Mircea Constantin, Florea, Nicoleta Valentina, Dobrescu, Tiberiu Alexandru
Format:	Artikel
Sprache:	eng
Schlagworte:	Behavior Brand loyalty Complaints Customer services customers’ complaints Expected values L25 Quality relationship two-way feedback value
Online-Zugang:	Volltext
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