A theory of work-family conflict episode processing

To clarify how work and non-work role conflicts are processed and produce psychological change, we propose an integrative theory of work-family conflict (WFC) episode processing. We clarify ambiguities around the meaning of WFC, overcome questionable research assumptions, make testable counter-normative predictions, reconcile “levels” and “episodes” WFC conceptions, and explain how WFC can even have a net positive effect for the person. In the model, a trigger event causes a perceived WF role incompatibility and a negative change in core affect, prompting either a scripted response or controlled sensemaking. In the latter, cognitive appraisals and secondary affect ensue, causing a choice of a coping/resolution response. Responses are reinforced/punished, and possibly, consciously evaluated. Episodes end with the potential storage of outputs in long-term memory. State inputs to an episode condition processing and memory storage. Stored episode outputs can thereafter become inputs to future episodes and/or cause longer-term change in role performance, satisfaction, and well-being. After describing these processes, we suggest new directions for WFC research and practice. •clarifies the definition of WFC as a discrete occurrence of WF incompatibility.•provides precise theoretical description of WFC processing.•models appraisal, resolution, memory instead of treating these as error.•posits successful episode resolution as key mediator vs. frequency or intensity.•suggests several new directions for empirical research and practice.