Patients, Protocols, and Prosocial Behavior: Rule Breaking in Frontline Health Care

Rules are essential components of organizations, especially given their foundational role in inducing organizationally preferred behavior and reducing behavioral variability among its members. Despite the existence and prevalence of these centrally important tools, rule deviation occurs. This study...

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Veröffentlicht in:	American review of public administration 2020-01, Vol.50 (1), p.45-61
Hauptverfasser:	Borry, Erin L., Henderson, Alexander C.
Format:	Artikel
Sprache:	eng
Schlagworte:	Behavior Bureaucracy Decision making Deviation Emergency medical services Emergency services Patients Personality Public services Rules
Online-Zugang:	Volltext
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