Who Cares? Supplier Reactions to Buyer Claims after Psychological Contract Over‐Fulfillments

Buyer–supplier engagement leads to numerous opportunities for unexpected positive benefits to occur. How these events come about and are managed (i.e., what entities are responsible for the outcomes and how the benefits are shared) remains an under‐investigated phenomenon in the supply chain literat...

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Veröffentlicht in:	The journal of supply chain management 2019-10, Vol.55 (4), p.98-128
Hauptverfasser:	Esslinger, Jens, Eckerd, Stephanie, Kaufmann, Lutz, Carter, Craig
Format:	Artikel
Sprache:	eng
Schlagworte:	Attribution theory Causality negotiation Psychological aspects psychological contracts scenario‐based experiments Suppliers Supply chains systems thinking
Online-Zugang:	Volltext
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