Rapport and its managerial implications in FM service outsourcing relationships

In Hong Kong, client companies tend not to renew contracts with relationship partners and may change facilities management (FM) service providers on a frequent basis. This phenomenon is common in the FM industry. Inspired by the phenomenon of changing service providers, this study sheds light on a s...

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Veröffentlicht in:	International journal of strategic property management 2015-06, Vol.19 (2), p.137-148
Hauptverfasser:	Hou, Huiying, Ho, Daniel Chi Wing
Format:	Artikel
Sprache:	eng
Schlagworte:	Economy Facilities management FM service outsourcing Managers Outsourcing Outsourcing relationships Rapport Relational governance Social aspects Social interaction Social relations
Online-Zugang:	Volltext
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