Evaluating the usability of the information architecture of academic library websites
Purpose The purpose of this paper is to provide an integrated list of heuristics and an information architecture (IA) framework for the heuristic evaluation of the IA of academic library websites as well as an evaluation framework with practical steps on how to conduct the evaluation. Design/methodo...
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| Veröffentlicht in: | Library hi tech 2019-09, Vol.37 (3), p.566-590 |
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| creator | Silvis, Isabel Mariann Bothma, Theo J.D de Beer, Koos J.W |
| description | Purpose
The purpose of this paper is to provide an integrated list of heuristics and an information architecture (IA) framework for the heuristic evaluation of the IA of academic library websites as well as an evaluation framework with practical steps on how to conduct the evaluation.
Design/methodology/approach
A set of 14 heuristics resulted from an integration of existing usability principles from authorities in the field of usability. A review of IA literature resulted in a framework for dividing academic library websites into six dialogue elements. The resulting heuristics were made applicable to academic library websites through the addition of recommendations based on a review of 20 related studies.
Findings
This study provides heuristics, a framework and workflow guidelines that can be used by the various evaluators of academic library websites, i.e. library staff, web developers and usability experts, to provide recommendations for improving its usability.
Research limitations/implications
The focus of the usability principles is the evaluation of the IA aspects of websites and therefore does not provide insights into accessibility or visual design aspects.
Originality/value
The main problem that is addressed by this study is that there are no clear guidelines on how to apply existing usability principles for the evaluation of the IA of academic library websites. |
| doi_str_mv | 10.1108/LHT-07-2017-0151 |
| format | Article |
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The purpose of this paper is to provide an integrated list of heuristics and an information architecture (IA) framework for the heuristic evaluation of the IA of academic library websites as well as an evaluation framework with practical steps on how to conduct the evaluation.
Design/methodology/approach
A set of 14 heuristics resulted from an integration of existing usability principles from authorities in the field of usability. A review of IA literature resulted in a framework for dividing academic library websites into six dialogue elements. The resulting heuristics were made applicable to academic library websites through the addition of recommendations based on a review of 20 related studies.
Findings
This study provides heuristics, a framework and workflow guidelines that can be used by the various evaluators of academic library websites, i.e. library staff, web developers and usability experts, to provide recommendations for improving its usability.
Research limitations/implications
The focus of the usability principles is the evaluation of the IA aspects of websites and therefore does not provide insights into accessibility or visual design aspects.
Originality/value
The main problem that is addressed by this study is that there are no clear guidelines on how to apply existing usability principles for the evaluation of the IA of academic library websites.</description><identifier>ISSN: 0737-8831</identifier><identifier>EISSN: 2054-166X</identifier><identifier>DOI: 10.1108/LHT-07-2017-0151</identifier><language>eng</language><publisher>Bradford: Emerald Publishing Limited</publisher><subject>Academic libraries ; Design ; Feedback ; Guidelines ; Heuristic ; Information architecture ; Internet resources ; Libraries ; Literature reviews ; Methods ; Principles ; Usability ; Visual aspects ; Websites ; Workflow</subject><ispartof>Library hi tech, 2019-09, Vol.37 (3), p.566-590</ispartof><rights>Emerald Publishing Limited</rights><rights>Emerald Publishing Limited 2018</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c353t-f5675ff8298bcf7b82b00b6705a4d0daa0e6035b6c36d015a5f848b30fe8419c3</citedby><cites>FETCH-LOGICAL-c353t-f5675ff8298bcf7b82b00b6705a4d0daa0e6035b6c36d015a5f848b30fe8419c3</cites><orcidid>0000-0003-2009-7818</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://www.emerald.com/insight/content/doi/10.1108/LHT-07-2017-0151/full/html$$EHTML$$P50$$Gemerald$$H</linktohtml><link.rule.ids>314,780,784,967,11635,27924,27925,52689</link.rule.ids></links><search><creatorcontrib>Silvis, Isabel Mariann</creatorcontrib><creatorcontrib>Bothma, Theo J.D</creatorcontrib><creatorcontrib>de Beer, Koos J.W</creatorcontrib><title>Evaluating the usability of the information architecture of academic library websites</title><title>Library hi tech</title><description>Purpose
The purpose of this paper is to provide an integrated list of heuristics and an information architecture (IA) framework for the heuristic evaluation of the IA of academic library websites as well as an evaluation framework with practical steps on how to conduct the evaluation.
Design/methodology/approach
A set of 14 heuristics resulted from an integration of existing usability principles from authorities in the field of usability. A review of IA literature resulted in a framework for dividing academic library websites into six dialogue elements. The resulting heuristics were made applicable to academic library websites through the addition of recommendations based on a review of 20 related studies.
Findings
This study provides heuristics, a framework and workflow guidelines that can be used by the various evaluators of academic library websites, i.e. library staff, web developers and usability experts, to provide recommendations for improving its usability.
Research limitations/implications
The focus of the usability principles is the evaluation of the IA aspects of websites and therefore does not provide insights into accessibility or visual design aspects.
Originality/value
The main problem that is addressed by this study is that there are no clear guidelines on how to apply existing usability principles for the evaluation of the IA of academic library websites.</description><subject>Academic libraries</subject><subject>Design</subject><subject>Feedback</subject><subject>Guidelines</subject><subject>Heuristic</subject><subject>Information architecture</subject><subject>Internet resources</subject><subject>Libraries</subject><subject>Literature reviews</subject><subject>Methods</subject><subject>Principles</subject><subject>Usability</subject><subject>Visual aspects</subject><subject>Websites</subject><subject>Workflow</subject><issn>0737-8831</issn><issn>2054-166X</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2019</creationdate><recordtype>article</recordtype><sourceid>ABUWG</sourceid><sourceid>AFKRA</sourceid><sourceid>AZQEC</sourceid><sourceid>BENPR</sourceid><sourceid>CCPQU</sourceid><sourceid>DWQXO</sourceid><sourceid>GNUQQ</sourceid><sourceid>GUQSH</sourceid><sourceid>M2O</sourceid><recordid>eNptkEtLAzEURoMoWKt7lwOuY2-SySRdSqlWKLhpwV1IMolNmUdNZhT_val1I7gK3JzvPg5CtwTuCQE5W682GASmQAQGwskZmlDgJSZV9XqOJiCYwFIycomuUtoDAKeCTtB2-aGbUQ-heyuGnSvGpE1owvBV9P6nEDrfxzYDfVfoaHdhcHYYozv-a6tr1wZbNMFEHb-KT2dSBtI1uvC6Se7m952i7eNys1jh9cvT8-JhjS3jbMCeV4J7L-lcGuuFkdQAmEoA12UNtdbgKmDcVJZVdT5Kcy9LaRh4J0syt2yK7k59D7F_H10a1L4fY5dHKkrlvKQECM0UnCgb-5Si8-oQQ5v3VQTUUZ7K8hQIdZSnjvJyZHaKuNZF3dT_Jf7oZt9W_3DR</recordid><startdate>20190916</startdate><enddate>20190916</enddate><creator>Silvis, Isabel Mariann</creator><creator>Bothma, Theo J.D</creator><creator>de Beer, Koos J.W</creator><general>Emerald Publishing Limited</general><general>Emerald Group Publishing Limited</general><scope>AAYXX</scope><scope>CITATION</scope><scope>0U~</scope><scope>1-H</scope><scope>7SC</scope><scope>7WY</scope><scope>7WZ</scope><scope>7XB</scope><scope>8FD</scope><scope>8FE</scope><scope>8FG</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>ALSLI</scope><scope>ARAPS</scope><scope>AZQEC</scope><scope>BENPR</scope><scope>BEZIV</scope><scope>BGLVJ</scope><scope>CCPQU</scope><scope>CNYFK</scope><scope>DWQXO</scope><scope>E3H</scope><scope>F2A</scope><scope>F~G</scope><scope>GNUQQ</scope><scope>GUQSH</scope><scope>HCIFZ</scope><scope>JQ2</scope><scope>K6~</scope><scope>K7-</scope><scope>L.-</scope><scope>L.0</scope><scope>L7M</scope><scope>L~C</scope><scope>L~D</scope><scope>M0C</scope><scope>M0N</scope><scope>M1O</scope><scope>M2O</scope><scope>MBDVC</scope><scope>P5Z</scope><scope>P62</scope><scope>PQBIZ</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>Q9U</scope><orcidid>https://orcid.org/0000-0003-2009-7818</orcidid></search><sort><creationdate>20190916</creationdate><title>Evaluating the usability of the information architecture of academic library websites</title><author>Silvis, Isabel Mariann ; Bothma, Theo J.D ; de Beer, Koos J.W</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c353t-f5675ff8298bcf7b82b00b6705a4d0daa0e6035b6c36d015a5f848b30fe8419c3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2019</creationdate><topic>Academic libraries</topic><topic>Design</topic><topic>Feedback</topic><topic>Guidelines</topic><topic>Heuristic</topic><topic>Information architecture</topic><topic>Internet resources</topic><topic>Libraries</topic><topic>Literature reviews</topic><topic>Methods</topic><topic>Principles</topic><topic>Usability</topic><topic>Visual aspects</topic><topic>Websites</topic><topic>Workflow</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Silvis, Isabel Mariann</creatorcontrib><creatorcontrib>Bothma, Theo J.D</creatorcontrib><creatorcontrib>de Beer, Koos J.W</creatorcontrib><collection>CrossRef</collection><collection>Global News & ABI/Inform Professional</collection><collection>Trade PRO</collection><collection>Computer and Information Systems Abstracts</collection><collection>ABI/INFORM Collection</collection><collection>ABI/INFORM Global (PDF only)</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>Technology Research Database</collection><collection>ProQuest SciTech Collection</collection><collection>ProQuest Technology Collection</collection><collection>ProQuest Central (Alumni Edition)</collection><collection>ProQuest Central UK/Ireland</collection><collection>Social Science Premium Collection</collection><collection>Advanced Technologies & Aerospace Collection</collection><collection>ProQuest Central Essentials</collection><collection>ProQuest Central</collection><collection>Business Premium Collection</collection><collection>Technology Collection</collection><collection>ProQuest One Community College</collection><collection>Library & Information Science Collection</collection><collection>ProQuest Central Korea</collection><collection>Library & Information Sciences Abstracts (LISA)</collection><collection>Library & Information Science Abstracts (LISA)</collection><collection>ABI/INFORM Global (Corporate)</collection><collection>ProQuest Central Student</collection><collection>Research Library Prep</collection><collection>SciTech Premium Collection</collection><collection>ProQuest Computer Science Collection</collection><collection>ProQuest Business Collection</collection><collection>Computer Science Database</collection><collection>ABI/INFORM Professional Advanced</collection><collection>ABI/INFORM Professional Standard</collection><collection>Advanced Technologies Database with Aerospace</collection><collection>Computer and Information Systems Abstracts Academic</collection><collection>Computer and Information Systems Abstracts Professional</collection><collection>ABI/INFORM Global</collection><collection>Computing Database</collection><collection>Library Science Database</collection><collection>Research Library</collection><collection>Research Library (Corporate)</collection><collection>Advanced Technologies & Aerospace Database</collection><collection>ProQuest Advanced Technologies & Aerospace Collection</collection><collection>ProQuest One Business</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central Basic</collection><jtitle>Library hi tech</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Silvis, Isabel Mariann</au><au>Bothma, Theo J.D</au><au>de Beer, Koos J.W</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Evaluating the usability of the information architecture of academic library websites</atitle><jtitle>Library hi tech</jtitle><date>2019-09-16</date><risdate>2019</risdate><volume>37</volume><issue>3</issue><spage>566</spage><epage>590</epage><pages>566-590</pages><issn>0737-8831</issn><eissn>2054-166X</eissn><abstract>Purpose
The purpose of this paper is to provide an integrated list of heuristics and an information architecture (IA) framework for the heuristic evaluation of the IA of academic library websites as well as an evaluation framework with practical steps on how to conduct the evaluation.
Design/methodology/approach
A set of 14 heuristics resulted from an integration of existing usability principles from authorities in the field of usability. A review of IA literature resulted in a framework for dividing academic library websites into six dialogue elements. The resulting heuristics were made applicable to academic library websites through the addition of recommendations based on a review of 20 related studies.
Findings
This study provides heuristics, a framework and workflow guidelines that can be used by the various evaluators of academic library websites, i.e. library staff, web developers and usability experts, to provide recommendations for improving its usability.
Research limitations/implications
The focus of the usability principles is the evaluation of the IA aspects of websites and therefore does not provide insights into accessibility or visual design aspects.
Originality/value
The main problem that is addressed by this study is that there are no clear guidelines on how to apply existing usability principles for the evaluation of the IA of academic library websites.</abstract><cop>Bradford</cop><pub>Emerald Publishing Limited</pub><doi>10.1108/LHT-07-2017-0151</doi><tpages>25</tpages><orcidid>https://orcid.org/0000-0003-2009-7818</orcidid><oa>free_for_read</oa></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 0737-8831 |
| ispartof | Library hi tech, 2019-09, Vol.37 (3), p.566-590 |
| issn | 0737-8831 2054-166X |
| language | eng |
| recordid | cdi_proquest_journals_2289421012 |
| source | Emerald Journals |
| subjects | Academic libraries Design Feedback Guidelines Heuristic Information architecture Internet resources Libraries Literature reviews Methods Principles Usability Visual aspects Websites Workflow |
| title | Evaluating the usability of the information architecture of academic library websites |
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