Retail Cashier Accuracy: Misrings and Some Factors Related to Them
A fundamental question which is critical to satisfactory transactions but which is seldom examined is how accurate the cashier is when a purchase is rung up on the register. Few customers bother to check their receipts to ensure that they have been correctly charged when a transaction involves multi...
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| Veröffentlicht in: | Journal of retailing 1978-04, Vol.54 (1), p.43 |
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| creator | Zabriskie, Noel B Welch, Joe L |
| description | A fundamental question which is critical to satisfactory transactions but which is seldom examined is how accurate the cashier is when a purchase is rung up on the register. Few customers bother to check their receipts to ensure that they have been correctly charged when a transaction involves multiple items. This critical but neglected issue is the focal point of a study involving grocery, discount, and department stores. A significant number of errors were found, and the related factors were identified. Specific findings include: 1. Over 15% of the transactions investigated had an error (overcharges, undercharges, or incorrent tax computation). 2. The difference in frequency of errors (1 in 5 chances of an error in grocery stores, and 1 in 12 in a discount store) is apparently related to the number of items purchased. 3. As a cashier becomes more experienced, more errors occur, possibly due to boredom with the task. |
| format | Article |
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Few customers bother to check their receipts to ensure that they have been correctly charged when a transaction involves multiple items. This critical but neglected issue is the focal point of a study involving grocery, discount, and department stores. A significant number of errors were found, and the related factors were identified. Specific findings include: 1. Over 15% of the transactions investigated had an error (overcharges, undercharges, or incorrent tax computation). 2. The difference in frequency of errors (1 in 5 chances of an error in grocery stores, and 1 in 12 in a discount store) is apparently related to the number of items purchased. 3. 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A significant number of errors were found, and the related factors were identified. Specific findings include: 1. Over 15% of the transactions investigated had an error (overcharges, undercharges, or incorrent tax computation). 2. The difference in frequency of errors (1 in 5 chances of an error in grocery stores, and 1 in 12 in a discount store) is apparently related to the number of items purchased. 3. 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Few customers bother to check their receipts to ensure that they have been correctly charged when a transaction involves multiple items. This critical but neglected issue is the focal point of a study involving grocery, discount, and department stores. A significant number of errors were found, and the related factors were identified. Specific findings include: 1. Over 15% of the transactions investigated had an error (overcharges, undercharges, or incorrent tax computation). 2. The difference in frequency of errors (1 in 5 chances of an error in grocery stores, and 1 in 12 in a discount store) is apparently related to the number of items purchased. 3. As a cashier becomes more experienced, more errors occur, possibly due to boredom with the task.</abstract><cop>New York, N.Y</cop><pub>New York University, School of Retailing</pub></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 0022-4359 |
| ispartof | Journal of retailing, 1978-04, Vol.54 (1), p.43 |
| issn | 0022-4359 1873-3271 |
| language | eng |
| recordid | cdi_proquest_journals_228595235 |
| source | Periodicals Index Online; EBSCOhost Business Source Complete |
| subjects | Accuracy Cashiers Checkout systems Department stores Discount department stores Errors Factors Grocery stores Implications Retail stores Retailing Studies |
| title | Retail Cashier Accuracy: Misrings and Some Factors Related to Them |
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