An Improvisational Model for Change Management: The Case of Groupware Technologies
An alternative model for managing technological change may enable organizations to take advantage of the evolving capabilities, emerging practices, and unanticipated outcomes associated with the use of new technologies. The improvisational model for managing technological change is based on research...
Gespeichert in:
| Veröffentlicht in: | MIT Sloan management review 1997-01, Vol.38 (2), p.11 |
|---|---|
| Hauptverfasser: | , |
| Format: | Artikel |
| Sprache: | eng |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| container_end_page | |
|---|---|
| container_issue | 2 |
| container_start_page | 11 |
| container_title | MIT Sloan management review |
| container_volume | 38 |
| creator | Orlikowski, Wanda J Hofman, J Debra |
| description | An alternative model for managing technological change may enable organizations to take advantage of the evolving capabilities, emerging practices, and unanticipated outcomes associated with the use of new technologies. The improvisational model for managing technological change is based on research on the implementation and use of open-ended information technologies. The model recognizes 3 different types of change: anticipated, emergent and opportunity-based. The case of a top-50 software company in the US is studied to illustrate that when an organization is open to the capabilities offered by a new technological platform and willing to embrace an improvisational change model, it can achieve innovative organizational changes. The customer service department of the company purchased Lotus Notes groupware technology within which it developed a new incident tracking support system (ITSS). ITSS was successfully deployed throughout the department. |
| format | Article |
| fullrecord | <record><control><sourceid>proquest</sourceid><recordid>TN_cdi_proquest_journals_224966096</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>10916702</sourcerecordid><originalsourceid>FETCH-proquest_journals_2249660963</originalsourceid><addsrcrecordid>eNqNzbsOgjAUgOEOmoiXdzhxJykFSepmiLfBxbCTEz3cUnqwBX19GXwAp3_5k28mgmgXq1BHOlmIpfetlJGKlAzE_WDh2vWO343HoWGLBm78JAMlO8hqtBXBDS1W1JEd9pDXBBl6Ai7h7HjsP-gIcnrUlg1XDfm1mJdoPG1-XYnt6Zhnl3BSXiP5oWh5dBPkC6USnaZSp_Ff0xeknj4k</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>224966096</pqid></control><display><type>article</type><title>An Improvisational Model for Change Management: The Case of Groupware Technologies</title><source>Elektronische Zeitschriftenbibliothek - Frei zugängliche E-Journals</source><source>Business Source Complete</source><source>MIT Sloan Management Review</source><creator>Orlikowski, Wanda J ; Hofman, J Debra</creator><creatorcontrib>Orlikowski, Wanda J ; Hofman, J Debra</creatorcontrib><description>An alternative model for managing technological change may enable organizations to take advantage of the evolving capabilities, emerging practices, and unanticipated outcomes associated with the use of new technologies. The improvisational model for managing technological change is based on research on the implementation and use of open-ended information technologies. The model recognizes 3 different types of change: anticipated, emergent and opportunity-based. The case of a top-50 software company in the US is studied to illustrate that when an organization is open to the capabilities offered by a new technological platform and willing to embrace an improvisational change model, it can achieve innovative organizational changes. The customer service department of the company purchased Lotus Notes groupware technology within which it developed a new incident tracking support system (ITSS). ITSS was successfully deployed throughout the department.</description><identifier>ISSN: 1532-9194</identifier><language>eng</language><publisher>Cambridge: Massachusetts Institute of Technology, Cambridge, MA</publisher><subject>Computer platforms ; Groupware ; Jazz ensembles ; Knowledge management ; Orchestras ; Organizational change ; Software industry ; Technological change ; Technology</subject><ispartof>MIT Sloan management review, 1997-01, Vol.38 (2), p.11</ispartof><rights>Copyright Sloan Management Review Association, Alfred P. Sloan School of Management Winter 1997</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>314,777,781</link.rule.ids></links><search><creatorcontrib>Orlikowski, Wanda J</creatorcontrib><creatorcontrib>Hofman, J Debra</creatorcontrib><title>An Improvisational Model for Change Management: The Case of Groupware Technologies</title><title>MIT Sloan management review</title><description>An alternative model for managing technological change may enable organizations to take advantage of the evolving capabilities, emerging practices, and unanticipated outcomes associated with the use of new technologies. The improvisational model for managing technological change is based on research on the implementation and use of open-ended information technologies. The model recognizes 3 different types of change: anticipated, emergent and opportunity-based. The case of a top-50 software company in the US is studied to illustrate that when an organization is open to the capabilities offered by a new technological platform and willing to embrace an improvisational change model, it can achieve innovative organizational changes. The customer service department of the company purchased Lotus Notes groupware technology within which it developed a new incident tracking support system (ITSS). ITSS was successfully deployed throughout the department.</description><subject>Computer platforms</subject><subject>Groupware</subject><subject>Jazz ensembles</subject><subject>Knowledge management</subject><subject>Orchestras</subject><subject>Organizational change</subject><subject>Software industry</subject><subject>Technological change</subject><subject>Technology</subject><issn>1532-9194</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>1997</creationdate><recordtype>article</recordtype><sourceid>8G5</sourceid><sourceid>ABUWG</sourceid><sourceid>AFKRA</sourceid><sourceid>AZQEC</sourceid><sourceid>BEC</sourceid><sourceid>BENPR</sourceid><sourceid>CCPQU</sourceid><sourceid>DWQXO</sourceid><sourceid>GNUQQ</sourceid><sourceid>GUQSH</sourceid><sourceid>M2O</sourceid><recordid>eNqNzbsOgjAUgOEOmoiXdzhxJykFSepmiLfBxbCTEz3cUnqwBX19GXwAp3_5k28mgmgXq1BHOlmIpfetlJGKlAzE_WDh2vWO343HoWGLBm78JAMlO8hqtBXBDS1W1JEd9pDXBBl6Ai7h7HjsP-gIcnrUlg1XDfm1mJdoPG1-XYnt6Zhnl3BSXiP5oWh5dBPkC6USnaZSp_Ff0xeknj4k</recordid><startdate>19970101</startdate><enddate>19970101</enddate><creator>Orlikowski, Wanda J</creator><creator>Hofman, J Debra</creator><general>Massachusetts Institute of Technology, Cambridge, MA</general><scope>3V.</scope><scope>7WY</scope><scope>7WZ</scope><scope>7XB</scope><scope>87Z</scope><scope>885</scope><scope>88C</scope><scope>88K</scope><scope>8AO</scope><scope>8FI</scope><scope>8FJ</scope><scope>8FK</scope><scope>8FL</scope><scope>8G5</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>ANIOZ</scope><scope>AZQEC</scope><scope>BEC</scope><scope>BENPR</scope><scope>BEZIV</scope><scope>CCPQU</scope><scope>DWQXO</scope><scope>FRAZJ</scope><scope>FRNLG</scope><scope>FYUFA</scope><scope>F~G</scope><scope>GHDGH</scope><scope>GNUQQ</scope><scope>GUQSH</scope><scope>K60</scope><scope>K6~</scope><scope>K8~</scope><scope>L.-</scope><scope>M0C</scope><scope>M0T</scope><scope>M1F</scope><scope>M2O</scope><scope>M2T</scope><scope>MBDVC</scope><scope>PQBIZ</scope><scope>PQBZA</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PRINS</scope><scope>Q9U</scope></search><sort><creationdate>19970101</creationdate><title>An Improvisational Model for Change Management: The Case of Groupware Technologies</title><author>Orlikowski, Wanda J ; Hofman, J Debra</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-proquest_journals_2249660963</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>1997</creationdate><topic>Computer platforms</topic><topic>Groupware</topic><topic>Jazz ensembles</topic><topic>Knowledge management</topic><topic>Orchestras</topic><topic>Organizational change</topic><topic>Software industry</topic><topic>Technological change</topic><topic>Technology</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Orlikowski, Wanda J</creatorcontrib><creatorcontrib>Hofman, J Debra</creatorcontrib><collection>ProQuest Central (Corporate)</collection><collection>ABI/INFORM Collection</collection><collection>ABI/INFORM Global (PDF only)</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>ABI/INFORM Global (Alumni Edition)</collection><collection>Banking Information Database (Alumni Edition)</collection><collection>Healthcare Administration Database (Alumni)</collection><collection>Telecommunications (Alumni Edition)</collection><collection>ProQuest Pharma Collection</collection><collection>Hospital Premium Collection</collection><collection>Hospital Premium Collection (Alumni Edition)</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>ABI/INFORM Collection (Alumni Edition)</collection><collection>Research Library (Alumni Edition)</collection><collection>ProQuest Central (Alumni Edition)</collection><collection>ProQuest Central UK/Ireland</collection><collection>Accounting, Tax & Banking Collection</collection><collection>ProQuest Central Essentials</collection><collection>eLibrary</collection><collection>ProQuest Central</collection><collection>Business Premium Collection</collection><collection>ProQuest One Community College</collection><collection>ProQuest Central Korea</collection><collection>Accounting, Tax & Banking Collection (Alumni)</collection><collection>Business Premium Collection (Alumni)</collection><collection>Health Research Premium Collection</collection><collection>ABI/INFORM Global (Corporate)</collection><collection>Health Research Premium Collection (Alumni)</collection><collection>ProQuest Central Student</collection><collection>Research Library Prep</collection><collection>ProQuest Business Collection (Alumni Edition)</collection><collection>ProQuest Business Collection</collection><collection>DELNET Management Collection</collection><collection>ABI/INFORM Professional Advanced</collection><collection>ABI/INFORM Global</collection><collection>Healthcare Administration Database</collection><collection>Banking Information Database</collection><collection>Research Library</collection><collection>Telecommunications Database</collection><collection>Research Library (Corporate)</collection><collection>ProQuest One Business</collection><collection>ProQuest One Business (Alumni)</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central China</collection><collection>ProQuest Central Basic</collection><jtitle>MIT Sloan management review</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Orlikowski, Wanda J</au><au>Hofman, J Debra</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>An Improvisational Model for Change Management: The Case of Groupware Technologies</atitle><jtitle>MIT Sloan management review</jtitle><date>1997-01-01</date><risdate>1997</risdate><volume>38</volume><issue>2</issue><spage>11</spage><pages>11-</pages><issn>1532-9194</issn><abstract>An alternative model for managing technological change may enable organizations to take advantage of the evolving capabilities, emerging practices, and unanticipated outcomes associated with the use of new technologies. The improvisational model for managing technological change is based on research on the implementation and use of open-ended information technologies. The model recognizes 3 different types of change: anticipated, emergent and opportunity-based. The case of a top-50 software company in the US is studied to illustrate that when an organization is open to the capabilities offered by a new technological platform and willing to embrace an improvisational change model, it can achieve innovative organizational changes. The customer service department of the company purchased Lotus Notes groupware technology within which it developed a new incident tracking support system (ITSS). ITSS was successfully deployed throughout the department.</abstract><cop>Cambridge</cop><pub>Massachusetts Institute of Technology, Cambridge, MA</pub></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 1532-9194 |
| ispartof | MIT Sloan management review, 1997-01, Vol.38 (2), p.11 |
| issn | 1532-9194 |
| language | eng |
| recordid | cdi_proquest_journals_224966096 |
| source | Elektronische Zeitschriftenbibliothek - Frei zugängliche E-Journals; Business Source Complete; MIT Sloan Management Review |
| subjects | Computer platforms Groupware Jazz ensembles Knowledge management Orchestras Organizational change Software industry Technological change Technology |
| title | An Improvisational Model for Change Management: The Case of Groupware Technologies |
| url | https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-01-19T03%3A25%3A10IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=An%20Improvisational%20Model%20for%20Change%20Management:%20The%20Case%20of%20Groupware%20Technologies&rft.jtitle=MIT%20Sloan%20management%20review&rft.au=Orlikowski,%20Wanda%20J&rft.date=1997-01-01&rft.volume=38&rft.issue=2&rft.spage=11&rft.pages=11-&rft.issn=1532-9194&rft_id=info:doi/&rft_dat=%3Cproquest%3E10916702%3C/proquest%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_pqid=224966096&rft_id=info:pmid/&rfr_iscdi=true |